Responsible Gaming

Responsible gaming at lucky-7even-canada is founded on the principle that gambling should remain an enjoyable and conscious form of entertainment. We are committed to promoting a safe environment on lucky-7even-ca.com by providing information, tools, and support to help players maintain control. Our player support team is always available to assist with any aspect of responsible gaming.

Risk Awareness

OBSERVE: Problem gambling is recognized as a health and social risk in Canada, requiring clear identification of behavioral warning signs.
EXPAND: Canadian regulations and best practices recommend self-assessment and education to ensure early detection and prevention.
REFLECT: The following information enables users of lucky-7even-ca.com to recognize potential issues, empowering timely action.

Signs of Problem Gambling

• Frequent Betting: Increasing frequency, urgency, or amounts wagered over time.
• Preoccupation: Persistent thoughts about gambling, even when not playing.
• Chasing Losses: Repeated attempts to recover losses by further gambling.
• Financial Stress: Borrowing money, selling possessions, or neglecting financial obligations due to gambling.
• Neglected Responsibilities: Missing work, school, or family commitments as a result of gambling behavior.
• Emotional Impact: Feelings of guilt, anxiety, or irritability related to gambling activity.

Self-Assessment Test

Answering "yes" to any of the following may indicate a need to seek support:

• Do you gamble longer or with more money than you intended?
• Have you tried to cut down or stop gambling without success?
• Do you feel restless or irritable when attempting to reduce gambling?
• Has gambling caused problems with relationships or work?
• Do you use gambling as an escape from personal issues or stress?
• Have you lied to family or friends about your gambling?

Legal Disclaimer: This self-assessment is for informational purposes only and does not constitute a clinical diagnosis. For professional assistance, refer to the support resources below.

Limits & Tools

OBSERVE: Canadian regulatory standards require clear options for players to manage their gambling behavior.
EXPAND: lucky-7even-ca.com provides robust, customizable tools for setting financial and time-based controls.
REFLECT: These features are designed to empower players to gamble responsibly and safely.

Deposit Limits

1. Access: Log in to your lucky-7even-ca.com account and navigate to the "Responsible Gaming" section in your personal account settings.
2. Set Limits: Select "Deposit Limits" and choose your preferred timeframe: daily, weekly, or monthly.
3. Input Amounts: Enter the maximum amount (in CAD) you wish to deposit for each selected period.
4. Confirmation: Save your settings. Changes take immediate effect, and you will not be able to deposit more than the specified amount until the period resets.

• You may decrease your limits at any time, with immediate effect. Increases require a 24-hour cooling-off period for your protection.

Session Limits & Time-Out

1. Session Timers: Enable session reminders in your account to receive notifications after a set period of play.
2. Time-Out Function ("Take a Break"): Within "Responsible Gaming," select "Time-Out" to pause your account activity for 24, 48, or 72 hours.
3. During Time-Out: You will be unable to deposit, wager, or access gaming products until the period concludes. Withdrawals are allowed subject to standard verification.

Legal Obligation: All player-imposed limits are strictly enforced by lucky-7even-ca.com in compliance with CA regulatory requirements.

Self-Exclusion

OBSERVE: Self-exclusion is a critical harm reduction measure under Canadian and international standards.
EXPAND: Our platform ensures self-exclusion is accessible, confidential, and effective.
REFLECT: The following process enables players to block access temporarily or permanently, ensuring user safety and regulatory compliance.

How to Self-Exclude

1. Locate: Log in to lucky-7even-ca.com and go to the "Responsible Gaming" section. Select "Self-Exclusion."
2. Choose Duration: Select a period between 6 months and lifetime. Options include 6 months, 1 year, 2 years, 5 years, or permanent exclusion.
3. Confirm: Review the terms and confirm your decision. You may be required to verify your identity for your protection.
4. Support: For assistance, contact our responsible gaming team via [email protected] or use the feedback form at https://lucky-7even-ca.com/support.

Consequences of Self-Exclusion

• Account Access: You will not be able to log in, deposit, wager, or participate in any gambling activity for the duration of the exclusion.
• Withdrawals: Any remaining balance may be withdrawn according to the standard withdrawal process, subject to identity verification and anti-money laundering checks.
• Irrevocability: Self-exclusion periods cannot be reversed until the minimum term expires. Permanent exclusion is final.
• Refund Terms: Refunds of balances are processed in compliance with the platform's withdrawal policy and applicable law.

Legal Protective Clause: lucky-7even-ca.com will make all reasonable efforts to enforce self-exclusion but is not liable for losses incurred through attempts to bypass these measures (e.g., creating duplicate accounts).

Support Resources

OBSERVE: Canadian regulations mandate clear access to local and international support.
EXPAND: Multiple confidential, professional resources are available for individuals and families.
REFLECT: The following contact information is provided for immediate, confidential, and professional help.

Local Support for Canada

• ConnexOntario (Ontario): 1-866-531-2600 | Live chat: connexontario.ca | 24/7 | English, French
• Canadian Problem Gambling Helpline: 1-888-230-3505 | 24/7 | English, French
• Gambling: HelpLine (Quebec): 1-800-461-0140 | 24/7 | French, English

International Support Organizations

Self-Exclusion Schemes by Country

• Canada: Provincial self-exclusion programs (e.g., PlaySmart, Loto-Québec Self-Exclusion) - check with your local regulator.
• UK: GamStop - nationwide self-exclusion for all UK-licensed online operators.
• Spain: RGIAJ - Registro General de Interdicciones de Acceso al Juego.

Blocking Tools & Family Resources

• Blocking Software: Gamban, BetBlocker
• Family Support: Gam-Anon (support for families and friends of problem gamblers); GAMTALK (forums and chat rooms)

Confidentiality: All support services listed above guarantee user privacy and confidential, non-judgmental support.

Help for Family

OBSERVE: Family members may be indirectly impacted by a loved one's gambling behavior.
EXPAND: Canadian best practices recommend open communication, support resources, and professional assistance.
REFLECT: The following guidance is provided to empower families and friends to take effective action.

How to Support a Loved One

• Approach the conversation with empathy, avoiding blame or judgment.
• Express your concerns honestly and offer support, emphasizing care and understanding.
• Encourage the person to seek help and provide information about support resources.
• Respect their autonomy, but reinforce the importance of professional assistance.

Family Support Groups & Next Steps

• Join family-focused forums and peer support groups, such as Gam-Anon and GAMTALK.
• Contact national helplines for confidential advice on supporting someone with gambling issues.
• Consider professional counseling with a licensed psychotherapist specializing in addiction.

Protective Clause: If you or someone you know is in immediate crisis, contact emergency services or a mental health professional without delay.

Operator's Commitment

OBSERVE: Canadian and international standards require operators to monitor for risky player behavior and intervene when appropriate.
EXPAND: lucky-7even-canada employs a range of internal measures for player safety on lucky-7even-ca.com.
REFLECT: The following outlines our procedures and intervention protocols.

Internal Risk-Check Procedures

• Behavioral Analysis: Automated systems monitor for patterns such as unusually high deposits, extended play sessions, or repeated failed self-exclusion attempts.
• Warning Messages: Players exhibiting risk indicators receive proactive notifications promoting responsible gaming and available tools.

Support Team Intervention

• Conditions for Contact: If our systems detect significant risk behaviors, our responsible gaming team may initiate contact via e-mail or in-platform messages to offer assistance or suggest protective measures.
• Escalation Procedure: In cases of severe risk, accounts may be temporarily restricted while further assessment is made, in accordance with our legal obligations and privacy policy.

Legal Statement: All interventions are conducted in strict confidence and in accordance with Canadian privacy law and Curaçao Gaming Control Board regulations.

Updates

OBSERVE: Canadian regulations require operators to notify players of material changes to responsible gaming policies.
EXPAND: lucky-7even-canada ensures transparency regarding all updates on lucky-7even-ca.com.
REFLECT: Players will be informed of any changes to this page via:

• E-mail Notification: Sent to registered account holders.
• Website Banner: Prominent display on the responsible gaming page and player dashboard.

Last Updated: 2025-11-06

Contact & Feedback

OBSERVE: Direct access to the responsible gaming department is essential for timely support.
EXPAND: All contact data is verified and integrated for Canadian users.
REFLECT: For confidential advice, self-control requests, or feedback regarding responsible gaming, please use the following channels:

• E-mail: [email protected] (Responsible Gaming Department)
• Online Feedback Form: https://lucky-7even-ca.com/support or https://lucky-7even-ca.com/contact
• Phone: Not currently specified. Please use e-mail or online forms for prompt assistance.

Author: Olivia Tremblay (Responsible Gaming Officer, lucky-7even-ca.com)

Legal Notice: All communications are handled confidentially and in accordance with applicable privacy legislation and licensing conditions.