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Lucky7even Casino Canada
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lucky-7even-canada, operating exclusively through lucky-7even-ca.com, is committed to providing transparent, accessible, and legally compliant support to all users in Canada. Our contact procedures and support channels are structured to meet the highest industry standards and regulatory requirements, ensuring your inquiries are addressed efficiently and securely.

Available Contact Channels (System 1 - Factual Data Integration)

  • Email Support: For all general, technical, or account-related inquiries, contact our dedicated support team at [email protected]. This email is monitored 24/7 to ensure prompt responses.
  • Web Contact Forms: Submit your requests through our secure online forms at https://lucky-7even-ca.com/support or https://lucky-7even-ca.com/contact.
  • Live Chat: Access real-time assistance directly on our website via the live chat feature, available 24 hours a day, 7 days a week.
  • Telephone Support: At present, telephone support is not specified. Please utilize email or live chat for urgent matters.

Contact Form (System 1 - Procedural Clarity)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Details (System 2 - Legal Disclosure & Protective Clauses)

  • Legal Entity: lucky-7even-canada is operated by Hollycorn N.V., a company legally registered under Curaçao law (Registration No. 144359).
  • Headquarters Address: Scharlooweg 39, Willemstad, Curaçao. This address serves as the official headquarters and legal correspondence location for corporate matters.
  • Gaming License: lucky-7even-canada operates under online gaming license OGL/2023/176/0095, issued by the Curaçao Gaming Control Board. License is valid through 2025.
  • Jurisdictional Operations: Services are provided to Canadian clients in compliance with Canadian regulatory standards, while operations and registration are governed by Curaçao law.

Response Times and Escalation Procedure (System 2 - Complex Legal Obligations & User Rights)

  1. Response Commitment: OBSERVE: All user inquiries, whether submitted by email, form, or live chat, are acknowledged within one business day (excluding national holidays).
    EXPAND: For urgent matters, utilize live chat for immediate attention. For record-keeping and legal traceability, email and contact forms are preferred for sensitive or contractual matters.
    REFLECT: Our support team is available 24/7 to ensure ongoing accessibility and compliance with CA consumer protection guidelines.
  2. Escalation Process: OBSERVE: If your inquiry is not resolved to your satisfaction, you may request escalation to a supervisor or the compliance department.
    EXPAND: Escalated cases are reviewed in accordance with both Curaçao licensing obligations and applicable Canadian consumer rights.
    REFLECT: If you believe your issue remains unresolved, you have the right to seek alternative dispute resolution (ADR) as outlined in our Terms and Conditions.
  3. User Protections: OBSERVE: All communication is protected under our Privacy Policy and data protection standards.
    EXPAND: Personal information submitted through contact channels is processed in accordance with Canadian privacy regulations, including PIPEDA, and Curaçao data handling obligations.
    REFLECT: Users are advised not to submit sensitive financial information via unsecured channels; all data is handled securely and confidentially.

Legal Disclaimers and Protective Clauses (System 2 - Regulatory Compliance)

  • Responsible Gambling Notice: lucky-7even-canada, through lucky-7even-ca.com, promotes responsible gambling. If you require assistance with gambling-related issues, support resources are available via our Responsible Gaming page or by contacting support directly.
  • Jurisdictional Limitations: All contact and support services are intended exclusively for users legally permitted to access online gambling services in Canada. It is the user's responsibility to ensure compliance with local laws.
  • Privacy and Data Protection: All personal data collected through our contact channels is processed in accordance with applicable Canadian and Curaçao data protection regulations. For further information, refer to the Privacy Policy on lucky-7even-ca.com.
  • Legal Correspondence: For legal notices or regulatory correspondence, communications must be addressed to our corporate headquarters: Scharlooweg 39, Willemstad, Curaçao.

Regional Compliance Note: All contact and user support processes for lucky-7even-canada on lucky-7even-ca.com are fully adapted to meet Canadian regulatory requirements as of 2025, including timely response commitments, robust privacy safeguards, and clear escalation pathways. Users are encouraged to retain copies of all correspondence for reference and, where necessary, for use in formal dispute resolution procedures.